Return Policy

QUESTIONS ABOUT A RETURN, REFUND OR YOUR ORDER?

We’re always happy to help, sister. Please email us at enquiries@byqudsiyah.com – this is our dedicated customer care inbox for all returns, refunds and order enquiries, as well as any other questions about Qudsiyah.

To make sure your message reaches our team, please send all enquiries to enquiries@byqudsiyah.com only. Emails sent to any other address will not be opened or dealt with.

Please include your order number so we can find your order and help you as quickly as possible.

14-Day Returns

If you’re not completely happy with your order, you have 14 days from the day your parcel is delivered to request a return.

How to Start a Return

  1. Email enquiries@byqudsiyah.com with your order number, the item(s) you’d like to return and the reason. You can also request a return through your customer account.
  2. Wait for our approval email with return instructions. Please do not send items back without approval – unapproved returns will not be processed.
  3. Pack your item(s) carefully with your packing slip, circling the items you are returning.
  4. Send your parcel back with a tracked service. International customers will need to arrange their own shipping label.

Return Conditions

We can accept your return when the item is:

  • Returned within the 14-day window
  • Unworn, unwashed and unused, with all original tags and packaging
  • Free from fragrance, smoke or other odours
  • The same item that was on your original order

Items that don’t meet these conditions will be sent back to you.

Sale Items – Clearance

All sale items are clearance sale and are non-refundable and non-returnable. If a sale item arrives damaged, please email enquiries@byqudsiyah.com within 14 days of delivery with your order number and clear photos, and we will arrange an exchange for you.

Return Postage

Return postage is the customer’s responsibility, unless your item arrived damaged or we sent the wrong item. Please use a tracked service, as we cannot refund parcels lost in transit without tracking.

Exchanges

We don’t offer direct exchanges, except for damaged sale items (see above). If you’d like a different size or colour, please return your item within 14 days and place a new order.

Refunds

Once your return arrives and passes inspection (up to 5 working days), your refund is processed within 3–5 working days to your original payment method. Original shipping fees are non-refundable. For full details, please see our Refund Policy.